FAQ center
Clear answers for clients, partners and team members.
ByteSwap runs through official Discord tickets. This page explains how exchanges work, what partners should do, how applications are reviewed and which safety rules matter most.
Client exchanges & safety
Using ByteSwap as a customer.
Every exchange begins inside the official ByteSwap Discord server. The ticket keeps instructions, proof, payout updates and support context in one reviewable place — and you should never share sensitive account credentials.
Where do I start an exchange?
Join the official ByteSwap Discord server and use the exchange panel. Do not start from random direct messages, copied payment instructions or unofficial links. The ticket flow is where the exchange amount, method, payout details and support context are kept.
What information do I need before opening a ticket?
Know what you are sending, what you want to receive, the network or payout method, and your correct receiving details. For crypto payouts, double-check the wallet address and network before submitting — wrong networks or addresses can create delays or irreversible loss.
What should I check before sending funds?
Review the payment method, amount, receive value, fee, wallet address, network, exchanger instructions and any status warnings in the ticket. If anything looks different from what you expected, stop and ask support inside the ticket before sending.
How long does an exchange take?
Timing depends on the payment method, exchanger availability, blockchain confirmation speed and whether all details were entered correctly. ByteSwap focuses on keeping the process clear and reviewable rather than promising an exact completion time for every order.
Can I continue an exchange outside the ticket?
No. Keep all payment proof, TXIDs, wallet updates, payout questions and support messages inside the official ticket. Side conversations make it harder for staff to review the order and are not protected by the same process.
How do I know the instructions are official?
Official instructions are provided inside the ByteSwap ticket flow or through approved ByteSwap bot messages. Be careful with screenshots, copied text, private messages or users claiming to represent ByteSwap outside the official server process.
Does ByteSwap need my passwords or private keys?
No. ByteSwap never needs your passwords, seed phrases, private keys, recovery codes or login details. If anyone asks for those, stop immediately and open a support ticket or contact staff through the official server.
Are customer names shown publicly?
Public vouches and history entries hide customer identity while still showing useful order context such as ticket reference, amount, method and rating. Ticket details needed for support may still be stored privately for review.
Why should I keep screenshots and proof?
Proof helps staff review payments, payout questions, disputes and mistakes. Keep screenshots, transaction IDs, payment receipts and relevant messages inside the ticket so the support team has the full context.
Partners & team
Promoting ByteSwap and joining the team.
Partners introduce customers to ByteSwap — they never handle payments or run private exchanges. Applicants for staff and exchanger roles should provide accurate Discord details, age, experience and availability.
What does a ByteSwap partner do?
A partner shares ByteSwap through approved links, announcements and community posts. The goal is to send customers to the official Discord ticket flow, where ByteSwap handles instructions, proof, status updates and support.
What are partners not allowed to do?
Partners must not collect payments, negotiate private exchange terms, send wallet addresses, promise guaranteed results, fake reviews, impersonate staff or move customers into direct-message trades.
How are partner referrals counted?
Referrals are reviewed through the official ByteSwap flow. A referral generally needs to be accepted in the ticket process and connected to a completed exchange. Side deals, unverifiable claims and incomplete exchanges do not count.
Can partners use ByteSwap graphics and templates?
Yes — partners should use official ByteSwap assets and safe announcement templates. Do not edit graphics or text to imply fake guarantees, special private access, unofficial payment instructions or claims ByteSwap has not approved.
What is the difference between staff and exchangers?
Staff help moderate the server, handle support tickets, review issues and keep the community organized. Exchangers work directly in exchange tickets and are responsible for handling orders according to ByteSwap procedures.
What should I include in an application?
Include your Discord ID, age, timezone, availability, relevant experience, why you want to join, how you would handle support problems, and whether you are applying for staff, exchanger or partner responsibilities.
How does approval work?
Applications are reviewed by ByteSwap leadership. If approved, you may be asked to open a ticket and follow onboarding instructions before receiving control panel or role access. Access should never be shared with anyone else.
Do new team members get immediate full access?
No. Access is limited to what the role needs. New users may receive temporary onboarding details and should read staff guides, rules and safety procedures before using any control-panel function.
Support & disputes
When something needs review.
Most issues are easier to resolve when the ticket contains complete proof and the conversation never moves elsewhere.
What if my payment or payout is missing?
Use the ticket buttons if available or open a support ticket. Include the exchange ticket ID, payment proof, TXID, wallet address, screenshots and a short explanation of what happened.
What happens during a dispute?
Staff review the ticket record, proof, status updates, payment details, payout information and any relevant notes. The goal is to understand what happened before making a decision.
Can a ticket be closed before the issue is resolved?
Tickets should stay open while the exchange is active or while a problem is being reviewed. If a ticket closes by mistake, open support and provide the ticket ID so staff can locate the record.
How do I report impersonation or scams?
Open a support ticket and provide screenshots, user IDs, message links and any payment details involved. Do not confront suspicious users privately or send additional funds.
Need help?
If the FAQ does not answer your question, use the official Discord server.
Start with an exchange or support ticket so staff can see the right context and respond through the correct process.